Customer service

OUR SERVICE FOR YOUR IDEA MADE OF ALUMINIUM Since 1970 we have been striving to adapt our performance to the requirements of our customers. Our service is thus divided into 3 parts - before, during and after manufacturing. Because many of our orders start long before actual production begins. Prior to manufacture, we offer comprehensive advisory services. We provide samples and information and may support you in your communication with your customers.

Advice

To us, advice is more than just selling products. We put our know-how at your disposal. Our skilled and experienced advisors are pleased to answer any of your questions on aluminium, surfaces and machining. Which again helps coordinate all production steps concisely, to have them individually tailored to your needs and requirements.  

In-house and external training of our staff provides an optimal knowledge basis for communication with our customers and increases transparency between our various manufacturing departments. This is how we achieve the best possible integration of single production steps that define our service „All from one source“.  

We also provide trainings of this kind to our clients to put our know-how at their disposal.

Information Customer Service Data

Customer Service Data is an information service intended to support you during production planning. As the data involved are customer-specific order data, registration is required to access these sites.

Request Login calling 06763 308-29.

Online Sample Order / Request - Anodising

We would be happy to provide samples for your company. Please fill out the contact information and select the appropriate colour chart/samples from the list. Click the blue button to send us your request via email. We handle your inquiries personally—that is, you will not receive automated confirmations. We will send you the samples along with an invoice shortly, or get in touch regarding any potential questions.

15,- € Color - with Bronce, Gold and pretreatment samples in E6 and E2

15,- € SANDALOR^® Colour fan with 9 colour samples
(Attention! The colours may be different from the image)

0,- € GRANODAL^® Colour fan with C70, C71, C72, C73 and ALANOX^® grey

0,- € GRANODAL^® Sample book with 5 curved aluminium colour samples C70, C71, C72, C73 und ALANOX^® grey

15,- €* for a custom colour sample in A4 size with an anodised finish *(nominal charge) – you can find the right anodised colour here

Online Sample Order / Request - Powdercoating

We would be happy to provide your company with samples. To do so, please fill in the fields with your contact details and select the relevant colour charts/samples from the list. Clicking the blue button will send your enquiry to us by email – we process all enquiries personally, which means you will not receive any automated confirmations; we will send you the samples promptly, along with an invoice, or get in touch should we have any queries.

Here you will find the RAL standard colour chart for the colours we can coat at short notice thanks to our extensive powder stock. You can also obtain a RAL colour chart using this order form.

1000,- €* Alle RAL-Farben als Aluminiummuster *(Schutzgebühr)

15,- €* Powder coating- RAL-Card Classic K1 Colour chart featuring 213 RAL CLASSIC colours *(nominal charge)

25,- €* Powder coating - Colour fan Fine structur & Metallic *(nominal charge)

We can also provide special colour samples measuring 14 x 7 cm. As the range of colours, textures and qualities is virtually limitless, these usually need to be produced to order – for this reason, we would ask for a little lead time.

10,- €* for a bespoke colour sample measuring 14 x 7 cm with a powder coating *(nominal charge)

Please request powder coating samples by calling +49 6763 308-30 or sending an email inquiry to vertrieb@alutecta.de or using the online form.

In order to process your enquiry, we would like to ask you to provide the following information

A project name helps with subsequent communication How would you like us to contact you?

We will use your contact details in accordance with our privacy policy.

Einzelmuster

We would, of course, be happy to provide you with larger individual anodised samples on request. We have a wide range of colours in stock, ready for dispatch, up to DIN A4 size, and would be happy to send you the samples you require. Please send us a brief enquiry to vertrieb@alutecta.de.

Reference samples

We carry out the anodising ourselves, which means that we can produce reference samples using the original material prior to a order. For large-scale projects in particular, we recommend producing light and dark reference samples, which can then serve as a guide during production. You can contact our samples service by emailing vertrieb@alutecta.de.

Customer warehouse

We offer a comprehensive warehouse service for your profile systems in our fully automated high rack warehouse with over 1000 storage slots. The quantities you require will be consigned on an order-specific basis and finished with the surface and colour of your choice. For questions on the storage of your profiles, please call 06763 308-27. We will be pleased to provide you support.

Supply + Collection

Our own highly efficient vehicle fleet collects the material at your premises and returns it to you once finished (beyond our scope by freight forwarder). Or else you may pick it up at our collection point during business hours. For more information about logistics and our vehicle fleet, please call 06763 308-26.

Consignment

We pick your orders as desired by customer, freight forwarder, supply etc.. This service helps save a lot of time, especially in combination with the storage of your profiles.

Packaging

Packaging goes without saying, but it is not self-evident. We realize packaging on the basis of our long-standing experience, it can however be adjusted to your needs and in final packagings as well. For questions on packaging, please call 06763 308-30.

UniversAL

Cleaning & Protection UniversAL Cleaner To be applied on all powder-coated metal and façade elements with smooth coloured varnish or structured and metallic finishes, as well as on all coated/anodised finishes. Product properties: This universal cleaner is a speciality product for the protection and maintenance of powder-coated and anodised finishes. It contains care components, solvents and preserving agents. In addition, it also protects surfaces from weather effects and environmental pollutants. UniversAL does not contain polishing agents nor silicon compounds or aromatic hydrocarbons. UniversAL Cleaning & Protection for powder-coated or further coated / anodised aluminium surfaces comes in a set with a 100 ml bottle plus cleaning cloth or in a 500 ml bottle.